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Terms & Conditions

Holiday Home Terms & Conditions

These are for the general benefit of everyone staying at or visiting the Park and should be strictly adhered to by anyone entering the properties. In the conditions ‘Owner’ relates to the Park Owner, or their authorised agent, ‘Occupier’ to the person occupying a unit at the park, ‘Unit’ to any static caravan, lodge, touring caravan, motorhome, tent or such like. Offenders will be required to comply or leave without redress or refund.

1. Only units i.e. tents, motorized caravans, and caravans of proprietary manufacture and which conform to the definitions contained in the Caravan Sites and Control of Development Act 1960, the Caravan Sites Act 1968 Mobile Home Act 1975 and comply to current British Standards are accepted. Tents, Touring Caravans, Motor Homes must not be stationed between Caravan Holiday Homes. All Units must be in a good state of repair both aesthetically and mechanically. Management reserves the right to refuse admittance.

2. Units must be kept in sound and clean condition: decoration and external colour must be maintained to a reasonable standard. Wheels should not be removed, nor the unit re-positioned without permission. No external alteration of or addition to the unit or pitch is permitted without the prior written approval of the Owner.

3. Occupiers are responsible for the cleanliness of the Pitch. They must also keep the area underneath the unit clear. Any garden areas, where permitted, must be kept neat and tidy. Littering is unacceptable.

4. The unit may only be used for holiday purposes by the Occupiers and members of their permanent household, immediate family and bona fide guests, the latter staying no more than 7 days only and in any event, including day visitors, for the occupation by such number of persons as shall not exceed the specified number of berths. Sub-letting of any kind is not permitted.

5. Occupiers are responsible for ensuring both electrical and gas installations and appliances comply at all times with the requirements of the Institution of Electrical Engineers and/or other appropriate Authorities. All units must be properly earthed.

6. Occupiers should not permit waste water to be discharged upon the ground. The use of hoses is forbidden, except in case of fire.

7. On the Holiday Park electricity service supply to pre 1994 caravan holiday homes is intended as a lighting circuit, maximum load 6 amps. It is not to be used for any heating appliances, including kettles and toasters. The use of TV·s and fridges is a concession. New caravan holiday homes supplied since 2016, 16 amp supply. Voltage and regularity of supply is not guaranteed. Holiday home owners are responsible for electric supply from exterior meter box.

8. Occupiers are responsible that all household refuse is deposited in approved containers which must not be overfilled.

9. Any form of noise, including musical instruments, record players, radios, other appliances and motor vehicles must not be allowed to cause nuisance to others, especially between the hours of 9.00pm and 8.00 am. quietness is essential.

10. Please drive all vehicles carefully on the Park not exceeding the speed limits of 10 m.p.h. Vehicles should be kept to authorised parking spaces and to the roads which must not be obstructed. Vehicles must be taxed and insured as required by law and drivers must hold a current driving license and insurance. Disused vehicles must be removed from the Park. The parking of commercial vehicles is forbidden. One car only may be parked between adjoining caravans provided that the door to the caravan is not obstructed.

11. Boats, storage sheds, fuel bunkers, fences or other structures are not permitted, without written approval of the Owner.

12. The planting of trees and shrubs is subject to the Owner’s prior written approval of types and position. Trees and shrubs may not be cut down, removed or damaged. Any form of vandalism is unacceptable.

13. Washing lines are not permitted. Washing in the open may only be hung in the permitted areas.

14. Pets, where permitted at the Owner’s discretion must be kept under proper control and not allowed to despoil the Park. Dogs must be kept on a lead within the Holiday Home & Touring areas and positively not allowed to foul these areas.

15. The Occupier is responsible for the conduct of children in his/her custody and of visitors. Please ensure they respect the privacy and tranquillity and are kept to a low profile between 9pm and 8am. It is essential children are never without proper, responsible parental or guardian supervision. Ball games, cycling & any other activities likely to disturb others are not permitted within the Holiday Home and Touring Site areas.

16. It is forbidden to carry offensive weapons or other objects likely to give offence on the Park, or to interfere with or disturb any flora or fauna on the Park.

17. Everyone using the Park is required to comply with the regulations of the site license, water authority or any other Statutory Authority.

18. Access is not permitted to vacant pitches. Building materials or other plant must be left undisturbed.

19. No commercial enterprise, club or business activities may take place on the Park, other than that authorised in writing by the Owner.

20. Unpaid accounts will be liable to disconnection of any services after reasonable notice. Reconnection will only be made after payment in full of outstanding amounts, payment of reconnection charge and security deposit.

21. When unoccupied, awnings and gazebos must be taken down.

22. To protect existing customers, the property and because a sited unit has an added value attributable to the Park, Site Licenses are neither transferable nor refundable unless written agreement has currently been reached with the Owner. In event of sale and/or transfer on the Park, the Owner reserves the right to charge 15% transfer on gross sale value, including the Caravan Holiday Home itself plus any extras and any Site License apportionment’s, on units under 15 years old and 20% on units 15 years and over. Transfer reduced to 10% between £10,000 and £20,000 and 7.5% over £20,000. VAT is levied on transfer charges. Estimated Age limit 15 years, 20 years on new caravan holiday homes manufactured since 1994 and 25 years on caravan holiday homes manufactured since 2012. Site License apportioned in full months only. Neither refund nor apportionment on site licenses after September 1st.

23. Units on sites where the license has not been paid in full by the due date and Units not eligible for sited transfer upon expiration of the current license are required to be removed from the Park Owners property within 28 days whether given formal notice or not. Failure to comply will leave the Park Owner no alternative other than to remove, scrap or dispose of the unit, at the Occupiers risk and expense. If necessary auctioning the unit and/or lodging a further claim for damages and loss of earnings. Remaining on our property incurs standing charge of £400 plus VAT per calendar month or part month.

24. Non-emergency use of emergency phone numbers incurs £100 charge.

25. Occupiers must ensure their unit has valid, at least third party, liability insurance cover with a reputable insurer. Fully Comprehensive cover is strongly advised.

26. Management reserve the right to refuse admission to this property, to cancel any Tourer/Motor Home/Tent Booking at any time without giving reason and without redress but refunding net credit.

27. In absence of any negligence by Cakes & Ale Ltd. USE OF FACILITIES IS ENTIRELY AT USERS RISK. THE OWNERS ACCEPT NO LIABILITY FOR ANY LOSS DAMAGE OR ACCIDENT.

 

Competition Terms & Conditions can be found here

 

Touring Field Terms & Conditions

1. Only units i.e. tents, motorised caravans, and caravans of proprietary manufacture and which conform to the definitions contained in the Caravan Sites and Control of Development Act 1960, the Caravan Sites Act 1968, Mobile Home Act 1975 and comply to current British Standards are accepted. All units must be in a good state of repair both aesthetically and mechanically. Units must be kept in sound and clean condition: decoration and external colour must be maintained to a reasonable standard. Wheels must not be removed, nor the unit re-positioned without permission. No external alteration of or addition to the unit or pitch is permitted without the prior written approval of the Owner. Management reserves the right to refuse admittance.

2. A non-refundable deposit is necessary to secure a pitch booking. If the booking is cancelled, a voucher for the deposit value may be issued if we are able to re-book the pitch. If the pitch is cancelled less than 48 hours prior to arrival date then no refund is given. If no cancellation notice is given, you will be liable to pay the full balance. Management reserve the right to refuse admission to this property, to cancel any Tourer/Motorhome or Tent booking at any time without giving reason and without redress but refunding net credit.

3. Any form of noise, including musical instruments, stereos, radios, other appliances and motor vehicles must not be allowed to cause nuisance to others, especially between the hours of 9pm and 8am. Quietness is essential.

4. All vehicles must be driven carefully on the Park, not exceeding the speed limit of 10m.p.h. Vehicles should be kept to authorised parking spaces and to the roads, which must not be obstructed. Vehicles must be taxed and insured as required by law and drivers must hold a current driving license and insurance. Disused vehicles must be removed from the Park. The parking of commercial vehicles is forbidden. One car only may be parked between adjoining caravans provided that the door to the caravan is not obstructed.

5. Occupiers are responsible for ensuring all household refuse is deposited in approved containers, which must not be overfilled. Bin pads are for general household waste, items such as bicycles, lamps and other furniture MUST NOT be left here.

6. Boats, storage sheds, fuel bunkers, fences or other structures are not permitted, without prior written approval of the Owner. Washing lines are not permitted, washing can be hung on the washing lines provided.

7. Pets, where permitted at the Owner’s discretion, must be kept under proper control and not allowed to despoil the Park. Dogs must be kept on a lead within the touring field and Holiday Home areas and positively not allowed to foul these areas.

8. The Occupier is responsible for the conduct of children in his/her custody and of visitors. Please ensure they respect the privacy and tranquillity and are kept to a low profile between 9pm and 8am. It is essential children are never without proper, responsible parental or guardian supervision. Ball games, cycling and any other activities likely to disturb others are not permitted within the Holiday Home & Touring Field areas.

9. It is forbidden to carry offensive weapons or other objects likely to give offence on the Park, or to interfere with or disturb any flora or fauna on the Park.

10. Everyone using the Park is required to comply with the regulations of the site licence, water authority or any other Statutory Authority.

11. Access is not permitted to vacant pitches. Building materials or other plant must be left undisturbed.

12. No commercial enterprise, club or business activities may take place on the Park, other than that authorised in writing by the Owner.

13. When unoccupied, awnings and gazebos must be taken down.

14. Units on sites where the license has not been pad in full by the due date and Units not eligible for sited transfer upon expiration of the current license are required to be removed from the Park Owner’s property within 28 days whether given formal notice or not.

15. Non-emergency use of the emergency phone number incurs £100 charge.

16. Occupiers must ensure their unit has valid, at least third party, liability insurance cover with a reputable insurer. Fully Comprehensive cover is strongly advised.

17. In the absence of any negligence by Cakes & Ale Ltd, USE OF FACILITIES IS ENTIRELY AT USERS RISK. THE OWNERS ACCEPT NO LIABILITY FOR ANY LOSS, DAMAGE OR ACCIDENT. Any damage caused to property belonging to the Park must be paid for.

 

Rental Lodge Terms & Conditions

1. Only units i.e. tents, motorised caravans, and caravans of proprietary manufacture and which conform to the definitions contained in the Caravan Sites and Control of Development Act 1960, the Caravan Sites Act 1968, Mobile Home Act 1975 and comply to current British Standards are accepted. All units must be in a good state of repair both aesthetically and mechanically. Units must be kept in sound and clean condition: decoration and external colour must be maintained to a reasonable standard. Wheels must not be removed, nor the unit re-positioned without permission. No external alteration of or addition to the unit or pitch is permitted without the prior written approval of the Owner. Management reserves the right to refuse admittance.

2. A non-refundable deposit is necessary to secure a pitch booking. If the booking is cancelled, a voucher for the deposit value may be issued if we are able to re-book the pitch. If the pitch is cancelled less than 48 hours prior to arrival date then no refund is given. If no cancellation notice is given, you will be liable to pay the full balance. Management reserve the right to refuse admission to this property, to cancel any Tourer/Motorhome or Tent booking at any time without giving reason and without redress but refunding net credit.

3. Any form of noise, including musical instruments, stereos, radios, other appliances and motor vehicles must not be allowed to cause nuisance to others, especially between the hours of 9pm and 8am. Quietness is essential.

4. All vehicles must be driven carefully on the Park, not exceeding the speed limit of 10m.p.h. Vehicles should be kept to authorised parking spaces and to the roads, which must not be obstructed. Vehicles must be taxed and insured as required by law and drivers must hold a current driving license and insurance. Disused vehicles must be removed from the Park. The parking of commercial vehicles is forbidden. One car only may be parked between adjoining caravans provided that the door to the caravan is not obstructed.

5. Occupiers are responsible for ensuring all household refuse is deposited in approved containers, which must not be overfilled. Bin pads are for general household waste, items such as bicycles, lamps and other furniture MUST NOT be left here.

6. Boats, storage sheds, fuel bunkers, fences or other structures are not permitted, without prior written approval of the Owner. Washing lines are not permitted, washing can be hung on the washing lines provided.

7. Pets, where permitted at the Owner’s discretion, must be kept under proper control and not allowed to despoil the Park. Dogs must be kept on a lead within the touring field and Holiday Home areas and positively not allowed to foul these areas.

8. The Occupier is responsible for the conduct of children in his/her custody and of visitors. Please ensure they respect the privacy and tranquillity and are kept to a low profile between 9pm and 8am. It is essential children are never without proper, responsible parental or guardian supervision. Ball games, cycling and any other activities likely to disturb others are not permitted within the Holiday Home & Touring Field areas.

9. It is forbidden to carry offensive weapons or other objects likely to give offence on the Park, or to interfere with or disturb any flora or fauna on the Park.

10. Everyone using the Park is required to comply with the regulations of the site licence, water authority or any other Statutory Authority.

11. Access is not permitted to vacant pitches. Building materials or other plant must be left undisturbed.

12. No commercial enterprise, club or business activities may take place on the Park, other than that authorised in writing by the Owner.

13. When unoccupied, awnings and gazebos must be taken down.

14. Units on sites where the license has not been pad in full by the due date and Units not eligible for sited transfer upon expiration of the current license are required to be removed from the Park Owner’s property within 28 days whether given formal notice or not.

15. Non-emergency use of the emergency phone number incurs £100 charge.

16. Occupiers must ensure their unit has valid, at least third party, liability insurance cover with a reputable insurer. Fully Comprehensive cover is strongly advised.

17. Any loss or damage caused in or around the lodge by the Occupier will be rectified using the Holding Deposit. Any monies remaining will be refunded, any excess will be invoiced. In the absence of any negligence by Cakes & Ale Ltd, USE OF FACILITIES IS ENTIRELY AT USERS RISK. THE OWNERS ACCEPT NO LIABILITY FOR ANY LOSS, DAMAGE OR ACCIDENT.

 

Privacy Notice

This privacy notice explains how we, Cakes & Ale Holiday Park, intend to collect and use information about you.  For further information, please see our data retention policy below, any update to our privacy notice can also be found here.

 

  1. Who we are

Cakes & Ale Holiday Park, Abbey Lane, Theberton, Leiston, Suffolk, IP16 4TE (we, us or our).

Under data protection law we are the ‘data controller’ of the personal information that we collect about you and as a data controller we have certain legal responsibilities concerning how we collect, use and share your personal information. We must inform you about this.

 

  1. The information we collect

The types of personal information we collect from you include:

  1. Information you provide to us – personal information that you provide to us including your contact details (i.e. your name, email address, phone number and postal address) and your bank account details.
  2. Our correspondence – if you contact us, we may keep a record of that correspondence;
  3. Sales and services information – details of transactions that you make with us and details of the services we provide to you;

 

  1. How we use your personal information

We may use your personal information in the following ways:

  1. to provide our services effectively to you – examples: to administer our services, including handling your requests, communicating with you (including about any offers or promotions); keeping up-to-date records about you and carrying out our obligations arising from any contracts entered into between you and us, to make payments to you and receive payments from you (where applicable).
  2. to market to you – if you have not objected, to provide you with updates and offers about our products and services and the products or services of selected third-party companies that we think may be of interest to you. (See paragraph 4, ‘Transfers of personal information’, below for further information). We may use your information for marketing our own services to you by phone and post and, where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us using the details in the ‘Contact us‘ section of this privacy notice. If at any time you do not want us to contact you for marketing purposes, you can let us know by contacting us using these contact details.

 

  1. Transfers of personal information

We will not permit third parties to use your personal information for the purposes of marketing. Selected third parties may be permitted to use your personal information when you have given express permission for such details to be shared.

We confirm that all personal information held by us about you will remain in (and will not be transferred outside of) the United Kingdom.

 

  1. How long will we keep your personal information?

Where you have expressed an interest in our products or services / where we have collected your contact details for us to provide you with information about our services, we will keep your information for 5 years, or until you ask us to stop sending you such information.

Where you have purchased a product or service from us, we will keep your personal information for so long as you are sited on our park, plus for 5 years, to deal with any queries, complaints or legal claims you may have.

 

  1. Legal grounds to process

The legal grounds we rely on to process your personal information are that processing is necessary for:

  1. our legitimate business interests or those of a third party and these interests are not overridden by your interests or fundamental rights and freedoms in relation to the protection of your personal information. Our legitimate business interests include enabling us to provide you with products, services and information about our products and services (marketing). Third party legitimate business interests include the promotion of insurance services to you so that we have sufficient insurance coverage at our site(s);
  2. our performance of a contract made with you. This includes our providing you with products and services and our taking steps at your request towards, and in anticipation of, providing you with products and services;
  3. our compliance with legal or regulatory obligations.

 

  1. Your rights in relation to your personal information

If you have any questions in relation to our use of your personal information, you should first contact us using the contact in the ‘Contact us’ section of this privacy notice.

Under certain conditions, you may have the right to request us to:

  • provide you with further details on the use we make of your personal information;
  • provide you with a copy of personal information that we have collected about you;
  • update any inaccuracies in the personal information we hold;
  • delete any personal information that we no longer have a lawful ground to use;
  • object to our use of your personal information if our use of your personal information is causing you undue harm. In such a case we must cease using your personal information for that purpose.

 

  1. Contact us

If you have any questions, or you would like to find out more about this privacy notice you can write to us at:

Cakes & Ale Holiday Park

Abbey Lane

Theberton

Leiston

Suffolk

IP16 4TE

 

 

Data Retention Policy & Procedure

This policy explains how we, Cakes & Ale Holiday Park, intend to collect, retain and dispose of relevant data from our customers.

 

  1. Who we are

Cakes & Ale Holiday Park, Abbey Lane, Theberton, Suffolk, IP16 4TE. For the purpose of this policy, Cakes & Ale Holiday Park will be referred to as ‘we’, ‘us’ or ‘our’.

‘You’, ‘your’ or ‘customer’ refers to any person whom we have reasonable justification to collect and retain personal data from to conform with our usual business activity.

  1. Types of personal data we may collect

Relevant information that may be collected includes, but is not limited to, full name, postal address, telephone numbers, email address.

  1. How we use your personal data

We may use your personal data to provide our services effectively. This data is solely for use by Cakes & Ale Holiday Park to enable the safe, smooth and efficient day to day completion of our business activity. Your data will never be passed to any third parties and is stored/disposed of in accordance with General Data Protection Regulation.

  1. Storage of information

Data may be stored electronically and/or hard copies. Our company storage hard drive is only accessible via our dedicated and password protected Wi-Fi network, on one of our 3 password protected company devices. Hard copies of data are stored in one of 2 locked safes, in the main office building. This building is locked and alarmed when unattended, with the alarm notifying at least 2 members of staff when activated. Specific procedures are detailed below.

 

Customer Group Specific Procedures

New & Existing Holiday Home Owners and Summer Seasonal Customers

New owners are required to complete a ‘New Owner Registration’ form containing their personal contact details. These are stored in the following ways:

  • On the companies shared hard drive, accessed by no more than 3 company devices. This data is password protected twice.
  • On paper files as a back up measure in the event of digital files being destroyed or inaccessible and is kept securely locked in filing cabinets.
  • This data is reviewed twice yearly (April & November) for the purpose of maintaining our customer relationships (i.e. sending invoices, informing customers of news relevant to their association with the business). Any data belonging to former customers is kept for no longer than 6 months following the cessation of our business relationship to ensure an adequate conclusion (i.e. payments are made and receipt acknowledged).

Short-term customers (Touring Field, Rental Lodges)

When a booking is made, customers are requested to provide relevant personal data, which is kept on a paper form in a locked safe. This data is only collected with the consent of the customer and is used solely for the purpose of enabling their booking to be completed. It is destroyed in accordance with Data Protection Regulation, one month after the booking is fulfilled.

Regular sort-term customers

With written permission from regular customers, personal data may be collected and retained on our password protected company hard drive. The retention of this information serves to quicken the booking process for those customers who use our services on a regular basis. Customers can request that this information is disposed of at any time.

Sales Enquiries

Any customer expressing an interest in purchasing a Holiday Home will provide contact details to enable the communication of any availability within the company. These details will be added to our online communication tool (Mail Chimp) and an ‘opt-in’ subscription email will be sent. Only once confirmation is received from the customer, will this information be retained. All data will be reviewed twice yearly (April & November) with customers being asked to ‘opt-in’ again should they still wish to be kept informed of Holiday Home availability.